Job title: Operations and Business Support

Salary: £26,000

Holiday allocation: 25 days per year

Line managed by: Fundraising Manger

Closing date: Monday 17th June 2024 at 12pm

Interviews: Interviews are to be held on wed 26th and Thurs 27th June 2024

Hours: Full-time - 35 hours per week

Dementia Concern supports people living with dementia and their families or carers in Ealing. We provide specialist information, holistic advice and practical services in the community, and are commissioned by West London Health Trust.

We have an exciting vacancy to join our back office team and deliver high-quality support for our services. The role is office-based with  some travel around the borough of Ealing.

Are you passionate about listening to clients’ needs and getting access to holistic care for people living with dementia and their families or carers? If so, you will play a critical role in providing access to the information and resources they need. 

Applicants must have previous experience with vulnerable adults or older people, and be able to imagine how dementia affects a person and those they love.

The Role

The Operations and Business Support is a new role for the charity that will work with all the teams and help the Charity’s growth. You will work on office processes and be able to create both internal and external communications including marketing and social media platforms. You will be the key contact for contractors and suppliers and ensure base office equipment is safe and checked regularly. The role also has some administration support for senior management including the CEO which will include minute taking for team meetings and ad-hoc support with projects. The ideal candidate would be a creative person who is looking for experience within charity operations or administration. You will gain significant experience overseeing the back office activity of a small but growing charity. 

We are looking for a candidate with an Operational mindset to proactively meet business functions across the charity. This is a challenging but exciting opportunity to design and embed efficient business processes and support all charity functions to maximise their impact. 



  • Welcoming visitors, and managing incoming calls to Dementia Concern
  • Leading on communications with website traffic and email enquirers
  • Administrative support to CEO and Director of Services
  • Helping gather information for reporting and grants.
  • Event planning, stewardship and implementation
  •  Facilities support, including contractor and supply management  


  • Creating digital content for charity communications
  • Keeping website and social media platforms up to date
  • Support digital and traditional campaigns (e.g. newsletter)
  • Collating data for funding and charity reports

Person Specification

  • Ability to manage multiple overlapping projects
  • Experience of digital and social channels
  • Problem-solving and thinking on your feet
  • Creative approach to tasks and projects
  • Naturally process-focussed approach
  • Experience managing social media accounts (desired)
  • Knowledge of: Website CMS & Google Workspace (desired)
  • Experience with facilities or governance management (desired)

Note: This job description reflects the current duties allocated to this post but is not exhaustive. The line manager may need to make reasonable adjustments to reflect changing circumstances and requirements. No change affecting the principal functions of the post will be made without the job holder’s agreement. Other changes will not be regarded as variations in the job holder’s conditions of service.

How to Apply

Please forward your CV and an email cover letter (max 1 page) to  [email protected]