Advice, Information & Support

Dementia Link Service

Concerned About Dementia?

If you are concerned about some aspect of dementia, we can provide appropriate advice & information.

If someone has been referred to a specialist in diagnosing dementia it may take some time for the results to be made known. During this difficult process one of our Dementia Advisers will be available to provide assistance and support.

Dementia Link Service

Our Dementia Link Service Manager allocates a named worker to each person we assess with a diagnosis of dementia. We have two types of named worker – Dementia Link Workers or Dementia Advisers.

Dementia Link Workers are based at the offices of Dementia Concern and are aligned to the 7 GP Networks in Ealing.  They work alongside GPs and the West London Mental Health Trust to provide support and advice so that people experiencing cognitive difficulties are assessed, given information and referred appropriately.

Dementia Advisers are named workers for people with dementia who are not on medication.  They assess people with dementia and their carers and provide advice, information, support, monitoring and client representation as appropriate.

Our Benefits Officer carries out benefit checks and enables people with dementia and their carers to claim appropriate benefits.

Our Dementia Link Service consists of:



If dementia is diagnosed we will assess the person with dementia and their carer. The assessment enables the person with dementia and their carer to access our services and those provided by other organisations.

Client Representation

Our staff advocate on behalf of the carer and the person with dementia in accessing services and representing them at meetings. We also link in and liaise with a range of organisations and professionals to co-ordinate care and services.


Advice & Information

We advise and inform the carer about all aspects of dementia, all the services available and how to care more effectively for a relative or friend with dementia.

We give information and advice on the phone, during home visits or appointments at the office and by letter.

We give specialist advice and assistance on welfare benefits including benefits checks.

Monitoring & Support

We provide a monitoring service for those carers who have said they do not need any specific help. We support other carers on an ongoing basis to help them to come to terms with the diagnosis of dementia and relieve some of their stress. With support carers are more able to understand their role and to make appropriate decisions in relation to caring.


Community Support Service

This is a monitoring and support service for people with dementia living alone. The service includes:

  • On-going emotional and practical support via phone calls and home visits to enable the person with dementia to remain living at home.
  • Monitoring to ensure relevant and effective services are in place.
  • Help in ensuring the person with dementia attends key appointments.

The service is unique in offering a range of support and interventions which address complex problems and plug gaps in services. We also liaise with carers, who may live some distance away, and with the health care professionals involved so that support can be given – particularly following hospital discharge.


Hospital Advocacy

This is an advocacy service for in-patients with dementia and their carers at Ealing General Hospital and on Jubilee Ward. We help people with dementia in the hospital to have a voice in planning their care and to be involved in decision-making. Our Advocate provides advice and information to people with dementia and their carers and discusses problems and issues around dementia with hospital staff. He works with a range of professionals to bring about early discharge once there is no medical reason for a person with dementia to be in hospital. He provides advocacy if there is likely to be a move to residential or nursing care and supports carers through their emotional issues.

Dementia Link Service
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